Experience

Desktop Support Specialist  (June 2017 – Present)
The Ohio State University, Office of the Chief Information Officer

  • Provide Tier-2 IT support
  • Lead problem resolution with multiple affected users
  • Assist various teams on projects ranging from AD migrations to application roll-outs
  • Serve as On-Call support for after-hours issues

Software Development Intern (June 2018 – July 2018)
Edu Technologic LLC
Project Description

Student IT Support Specialist (August 2016 – June 2017)
The Ohio State University, Office of the Chief Information Officer
(August 2016 – January 2017)

  • Provide assistance with account management via phone support
  • Assist the Asset Management team with inventory control

(January 2017 – June 2016)

  • Assist Endpoint Management with application roll-outs through LanDESK
  • Follow up on aging machines that have not checked in for patches
  • Package applications for deployment
  • Compile reports from Service Now and integrate them with LanDESK queries

IT Support Specialist (May 2015 – August 2016)
Abercrombie & Fitch

  • Provide Tier-1 IT support to corporate employees
  • Execute account management procedures
  • Assist with asset management
  • Handle accessory/peripheral deployments
  • Escalate high priority records and follow up upon completion
  • Coordinate incident resolution and request fulfillment among multiple teams
  • Manage support queues independently to provide after-hours support to global users

Student Worker (September 2014 – May 2015)
The Ohio State University, Bromfield Library and Information Commons

  • Provide in-person computer assistance to library patrons
  • Assist faculty and students with AV setup/use
  • Transcribe lecture videos for faculty members

Technology Trainer (September 2013 – March 2015)
The Sandusky Public Library

  • Provide in-person computer assistance to library patrons
  • Assist in Active Directory management
  • Provide independent IT support to employees
  • Ensure successful completion of various projects
  • Assist in launch of new library initiatives
  • Lead adult learning classes in computer use
  • Communicate IT-related changes to staff

Intern (July 2013 – July 2016)
Universal Networking Services

  • Provide computer repair services to home customers
  • Provide full service IT support to business users
  • Assist in installation and configuration of new websites
  • Assit in installation and maintenance of Windows server (SBS and 2012)
  • Maintain DNS records for hosted sites
  • Install and maintain VoIP Citrix servers
  • Configure new small business networks
  • Build business and gaming desktops